Shipping & Returns

1. Processing & Shipping Time

All orders are processed within 5 business days. During this time, every item undergoes a manual quality inspection before packing to ensure it arrives in perfect condition.

2. Shipping Options & Delivery Estimates

  • Standard Shipping — Free on orders $60+ | Estimated delivery: 6–12 business days
  • Expedited Shipping — $9.99 | Estimated delivery: 3–5 business days

Please note that delivery times may vary depending on your location. We appreciate your patience

3. Shipping Confirmation & Tracking

Once your order ships, you'll receive a confirmation email with your tracking number so you can follow your package in real time.

4. Quality Assurance

Every item is manually inspected by our Quality Control team before it leaves our facility. We guarantee your order arrives free from defects, snags, tears, or stains.

5. Returns

We want you to love what you ordered. If something isn't right, we accept returns within 14 days of delivery. Items must be unworn, unwashed, and in their original condition with all tags attached.

Please note: We do not accept returns on sale items.

6. How to Initiate a Return

All returns must be authorized by our team before shipping. Please email us at yl981080@gmail.com first — we will assess your situation and provide the appropriate return address and instructions.

Unauthorized returns sent without prior approval will not be accepted.

Return Address: 1401 West Front St Florence, New Jersey 08518, US Phone: (267) 469-7992

7. Return Shipping Fees

  • Defective or wrong items — We cover the return shipping cost. Please contact us within 48 hours of delivery with photo evidence.
  • Change of mind or size — Return shipping costs are the customer's responsibility.

8. Refund Timeline

Once we receive and approve your return, your refund will be processed within 3 business days to your original payment method.

9. Exchange Policy

To get your desired item as quickly as possible, we recommend returning your current item first. Once your return is processed and accepted, place a new order for the replacement item.

10. Order Modification & Mid-Transit Policy

Once an order has been dispatched and a tracking number has been generated, we are unable to modify, cancel, or intercept the shipment. If you change your mind after the package has shipped, please wait for delivery and then initiate a return request.

Please note: If a customer refuses to accept delivery, resulting in the package being returned or destroyed by the carrier, the customer will be responsible for any associated costs and a full refund cannot be guaranteed.

11. European Union — 14-Day Cooling-Off Period

If your order is being shipped to the European Union, you have the right to cancel or return your order within 14 days for any reason. However, pursuant to hygiene regulations (Article 16(e) of Directive 2011/83/EU), this right does not apply to intimate items that have been unsealed, tried on, or used after delivery.

12. Contact Us

Questions about your order? We're here to help.