Shipping policy

1、Processing & Shipping Time

Most orders require a processing period of 5 business days for preparation, rigorous quality inspection, and professional plain packaging. Some hot-selling items may be dispatched within 24 hours. If you are in a hurry, please consult our customer service regarding specific shipping timelines before placing your order.

2、Quality Assurance & Inspection

We understand the high standards required for intimate apparel. Therefore, every item undergoes a manual inspection by our Quality Control team before packing. We guarantee that the products you receive are free from defects, such as snags, tears, or stains. We are committed to providing you with a perfect shopping experience.

3、Shipping Confirmation & Tracking

You will receive a Shipping Confirmation Email once your order has been dispatched, which will include your tracking number. You can use this information to track your package's progress in real-time.

4、Delivery Estimates

Delivery times vary depending on the shipping method selected and the destination. International shipping typically takes [e.g., 7-15] business days. Please understand that the logistics process takes time. We appreciate your patience, and we believe our products are worth the wait.

5、Contact Us

If you have any questions regarding your shipment, please feel free to reach out.

• Customer Service Hours: Mon - Fri, 8:30am - 10:30pm (GMT+8)

• Email: [yl981080@gmail.com]

 

Comminicate
1、To get the desired item as quickly as possible, we recommend returning your current item. Once the return has been processed and accepted, you can then place a separate order for the new product.

 

European Union 14-Day Cooling-Off Period

Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. However, please note: Pursuant to the legal hygiene exception (Article 16(e) of Directive 2011/83/EU), this right does not apply to intimate goods (such as panties, bodysuits, hosiery) or items with hygiene seals (such as swimwear and adhesive bras) if they have been unsealed, tried on, or used after delivery. To be eligible for a return, the item must remain in its original, sealed, and unworn condition.